Frequently Asked Questions

  1. Why have I received a Notice?

    A federal court authorized the Notice because you have a right to know about the proposed Settlement of this class action lawsuit and about all of your options before the Court decides whether to grant final approval of the Settlement. The Notice explains the lawsuit, your legal rights, what benefits are available, and who can receive them.

    The lawsuit is captioned Omar Bolanos and Caren Luke v. Crossroads Equipment Lease & Finance, LLC, 5:24-cv-00552-JGB-SP (In the United States District Court for the Central District of California). The people that filed this lawsuit are called the “Plaintiffs,” and the company they sued, Crossroads Equipment Lease & Finance, LLC, is called the “Defendant.”

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  2. What is this lawsuit about?

    This lawsuit alleges that personal information was impacted by the cybersecurity incident that affected Crossroads Equipment Lease & Finance, LLC, in or around April 2023 (“Security Incident”).

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  3. What is a class action?

    In a class action, one or more individuals sue on behalf of other people with similar claims. These individuals who sue are known as “Class Representatives” or “Plaintiffs”. Together, the people included in the class action are called a “class” or “class members”. One court resolves the lawsuit for all settlement class members, except for those who exclude themselves (sometimes called “opting out”) from a settlement. In this Settlement, the Class Representatives are Omar Bolanos and Caren Luke.

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  4. Why is there a Settlement?

    The Court did not decide in favor of the Plaintiffs or the Defendant. The Defendant denies all claims and contends that they have not violated any laws. Plaintiffs and the Defendant agreed to a Settlement to avoid the costs and risks of a trial, and through the Settlement, Settlement Class Members are eligible to claim payments and other benefits. The Plaintiffs and their attorneys, who also represent the Settlement Class Members, think the Settlement is best for all Settlement Class Members.

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  5. Who is included in the Settlement?

    The Settlement Class consists of all individuals who reside in the United States and to whom Defendant sent a notice concerning the Security Incident.

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  6. Are there exceptions to being included?

    Yes. Excluded from the Settlement Class are (i) Crossroads Equipment Lease & Finance, LLC, and its officers and directors; (ii) all Settlement Class Members who timely and validly request exclusion from the Settlement Class; (iii) any judges assigned to this case and their staff and family; and (iv) any other person found by a court of competent jurisdiction to be guilty under criminal law of initiating, causing, aiding or abetting the criminal activity occurrence of the Security Incident or who pleads nolo contendere to any such charge.

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  7. What are the benefits of the Settlement?

    A Settlement Fund of $425,000.00 was established to pay all valid claims submitted by the Settlement Class, together with notice and administration expenses, attorneys’ fees and costs, and any service awards. If you received a notice from Defendant concerning the Security Incident, you may claim (i) up to $1,000 in documented out-of-pocket losses incurred as a result of the Security Incident, (ii) a pro rata cash payment estimated at $50 and capped at $300 and (iii) 2 years of one credit-bureau credit monitoring services and identity protection services by choosing this benefit on the Claim Form. Even if Settlement Class Members previously accepted the Defendant’s offer of complimentary credit monitoring services, they may still claim this benefit. To the extent the number of claims made exceeds the amount of the Settlement Fund after expenses are deducted for service fees, class counsel payments and administrative costs, you will receive a pro rata share of the Settlement Fund that remains.

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  8. What claims am I releasing if I stay in the Settlement Class?

    Unless you opt out of the Settlement, you cannot sue, continue to sue, or be part of any other lawsuit against the Defendant about any of the legal claims this Settlement resolves. The “Releases” section in the Settlement Agreement describes the legal claims that you give up if you remain in the Settlement Class. The Settlement Agreement can be found here.

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  9. How do I get my Settlement award?

    To obtain the benefits from this Settlement, you must submit a Claim Form

    The Claims Deadline was November 3, 2025. Claim Forms are no longer being accepted.

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  10. When will I receive my Settlement award?

    Settlement Payments were issued on February 17, 2026.

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  11. Do I have a lawyer in the case?

    Yes, the Court appointed Scott Edelsberg of Edelsberg Law, P.A., and Raina Borrelli of Strauss Borrelli PLLC to represent you and other members of the Settlement Class (“Settlement Class Counsel”). You will not be charged directly for these lawyers; instead, they will receive compensation from Defendant (subject to Court approval).

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  12. Should I get my own lawyer?

    It is not necessary for you to hire your own lawyer because Settlement Class Counsel works for you. If you want to be represented by your own lawyer, you may hire one at your own expense.

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  13. How will the lawyers be paid?

    Class Counsel applied to the Court for an award of attorneys’ fees and costs to compensate them for their legal services and expenses incurred in this matter as well as $5,000 Service Awards to the Class Representatives. The Court approved the fee award of $109,477.37, inclusive of expenses and costs, which was paid out of the Settlement Fund by the Settlement Administrator.

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  14. How do I opt out of the Settlement?

    The deadline to exclude yourself from the Settlement was September 5, 2025. Requests for Exclusions are no longer being accepted.

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  15. How do I tell the Court if I like or do not like the Settlement?

    The deadline to object to the Settlement was September 5, 2025. Objections are no longer being accepted.

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  16. What is the difference between objecting to and excluding myself from the Settlement?

    Objecting is telling the Court that you do not like something about the Settlement. You can object to the Settlement only if you do not exclude yourself from the Settlement. Excluding yourself from the Settlement means telling the Court you do not want to be part of the Settlement. If you opt out of the Settlement, you cannot object to it because the Settlement no longer affects you.

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  17. When will the Court decide whether to approve the Settlement?

    The Court held the final approval hearing on November 17, 2025.

    At this hearing, the Court considered the Settlement fair, reasonable, and adequate and decided to approve the Settlement as well as attorneys’ fees and expenses and the Class Representative Service Awards.

    The Final Approval Order can be found in the Documents section of this website.

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  18. What happens if I do nothing at all?

    If you are a Settlement Class Member and you do nothing, you will give up your right to start a lawsuit, continue a lawsuit, or be part of any other lawsuit against the Defendant and the Released Parties, as defined in the Settlement Agreement, about the legal issues resolved by this Settlement. In addition, you will be bound by the releases of the Released Parties in the Settlement and not be eligible to receive a payment from this Settlement.

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  19. How do I get more information?

    Complete details are provided in the Settlement Agreement. The Settlement Agreement and other related documents are available here.

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